![]() So, letting go of sacred cows is where big movements forward come from.” And it was such a small percentage of time. Instead, we fixed a lot of the problems that showed up in that test and realized we could make quick fixes afterward if something went wrong. Our assumption was that we always had to do the validation test before we released to customers. “If you set a high standard, it teaches you to unlearn some of your basic assumptions. “One thing I learned from that experience is that setting hard goals is worthwhile to stretch people,” Elstad added. Supreme Court cases to Westlaw 60 to 90 seconds after they’re handed down from the court.” “But within 12 to 18 months, we accomplished it. ![]() “When Dwight set a 15-minute target for uploading decisions, we said, ‘that’s not the physics of how this works,’” Elstad said. This validation test took 15 minutes to complete. He noted that their process included conducting a test, after the content was loaded, to validate that everything had worked. “Everybody thought that was amazing and fully automated.” “At the time, we had just cut from a day or two down to two hours,” Elstad added. Supreme Court decisions to Westlaw in 15 minutes.” “Dwight Opperman had a goal of loading U.S. “When I started, one of my first jobs was measuring our competitive current-ness – how quickly we got content loaded to Westlaw,” Elstad recalled. We hear today from John Elstad, head of Content Transformation, who has worked at Thomson Reuters for 33 years.Įlstad recalled a defining moment early in his Thomson Reuters tenure. Our Legal Current series features voices across Thomson Reuters sharing how West’s legacy of customer partnership and innovation endures today. West’s innovative spirit lives on in Westlaw – a product that still carries his name – and in the AI-driven products and legal research technology tools used by legal professionals worldwide. Thomson Reuters is commemorating 150 years of customer partnership and innovation to honor the 1872 founding of John B. ![]()
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